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The Right Way and The Wrong Way to Combat “The Great Resignation”

The Great Resignation is Crippling Businesses

The Talent Problem, now deemed “The Great Resignation”, has escalated to the point where it is beginning to cripple businesses. 51% percent of employees are actively looking for a new job.  As certain skillsets become in shorter and shorter supply, companies are looking to use money; bonuses, salary adjustments, to attract talent. We see fast food operations offering $21.00 as a starting pay rate!

Money may help you attract talent, but it doesn’t solve what is at the root of “The Great Resignation”.

Money has never been a motivator. The initial idea and receipt of cash is exciting, but over time it does not keep people satisfied with their work experience. Coupled with the fact that there is always another firm that can afford to pay more than your firm can, money alone is a short term solution to a problem that is already decades old. To combat “The Great Resignation”, we must look at the employee’s experience after you attract them into your organization, and it goes well beyond onboarding where most employers stop.

There are key areas that career transition history shows us underlie most resignations. Respect for values is the #1 reason for employee dissatisfaction. How employees are managed is a close second with 50% of exiting employees citing their manager as the key reason for leaving.  Other areas that are high on the list of reasons why employees leave are lack of a career path, organizational fairness, culture, communication, lack of flexibility, and inability to contribute in a meaningful way.

The labor pool is shrinking, permanently. Baby boomers are retiring, The Gig economy is growing giving employees a solid way to create a side hustle or two that can easily become a full time hustle. Many employees are going the entrepreneurial route. That means they are leaving the traditional labor pool. As companies compete for fewer and fewer resources, it becomes critical to cultivate and keep the resources you already have. Carefully crafting the employee experience beyond onboarding and cultivating existing talent are key.

I have seen recent articles about this problem that suggest that creating avatars around your ideal employee or job descriptions to help craft the employee experience is what is needed.  People are individuals not avatars and their needs and desires are as individual they are. Let’s admit that cookie cutter solutions don’t work. We have watched companies implement across the board solutions to retain talent for the last decade and it has not moved the needle. If we are to solve the retention problem, we need to go deeper. We need to look inside our organizations, shed outdated paradigms and traditions and offer what employees they need and want. And to do that, we need to get clear about what that is.

To solve this problem, we have developed The Employee Exodus Assessment, a tool to help businesses with up to 500 employees get clarity around their retention vulnerabilities.  With this anonymous assessment, we can look at the company, the culture, management and hear the voice of the employee on the key issues that underlie most resignations.

“The value here,“ says OKeefe, “is the ability to get a read before the fact rather than depending on an employee/manager discussion or an exit interview where employees hold back the truth, so they don’t burn a bridge.”

Using a carefully crafted assessment which includes an anonymous survey, a hot line, management interviews, company data and benchmark data, administered by an objective third party, over the course of a few short weeks, we can bring a businesses clarity around how this issue plays out in their organization, develop insights, give short term action steps, and make longer term recommendations.

To learn more about The Employee Exodus Assessment, visit our website at NancyOKeefeConsulting.com or to talk about whether this assessment sounds right for your organization, click This Link  https://bit.ly/CombatTheGreatResignation


Nancy OKeefe

Nancy OKeefe, MBA, MS, is a Strategic Business Consultant, Thought Leader, Author and Talent Cultivator who helps CEOs create innovative, productive and culture rich workplaces where the best talent wants to work. Nancy believes that people are at their best when they are free to be themselves. She is on a personal mission to inspire individuals to fulfill their potential and to change business leaders’ thinking to shed Industrial Era ideas around management and culture. Nancy helps CEO’s build sustainable organizations that break old patterns and re-calibrate the work experience to make work an equitable business deal that attracts the talent CEO’s need to successfully implement their vision. Author of the book, Unlimited Talent, Nancy has spent the bulk of her career cultivating people.

Nancy is a Certified Quantum Human Design Specialist, a Certified Executive Coach from the College of Executive Coaching, holds an MBA from Babson College in Entrepreneurship and a MS in Quality Systems Management from Anna Maria College. She is Certified in Conversational Intelligence® and a Fascination Advantage®Advisor.

Nancy lives in the Hilton Head area of South Carolina and enjoys the pace, the people, and painting the scenery of the Low Country.

What You Know About Motivating Employees Is Critical Now

What do you really know about motivating others?  This has fast become a critical skill for managers.  Why?  Because employees have a lot on their minds today. There are a lot of distractions and a lot of worries.  Things are changing at a rapid pace.  Everyone is worried about their safety and struggling to make sense of our new reality.

Many employees are now working from home and for those that are not accustomed to this, it can be difficult to stay motivated and get things done.  At-home employees run the risk of feeling overwhelmed without anyone to go through the changes with.  They can feel confused about how their roles might be different working at home.  They can feel unsure of how to accomplish tasks that they were experts in before these changes.  So it is important for managers to understand motivation in general and what they can do to motivate their teams.

Take this quiz to discover how well you motivate others.  Answer True or False, to see how you’re doing in lighting and kindling the fire of enthusiasm in your employees.      

1. I know things about the personal lives of those who work with me, such as how many children they have or their special hobbies or musical taste.

2. I try to ask questions rather than give direct orders.

3. When making a request, I match the benefits of the task to the goals and values of the person I am asking.

4. I give specific and sincere praise for improvements in performance, so as to let people know that I have noticed. I celebrate successes.

5. When I give criticism, I begin with honest appreciation for what is being done well and right. I follow that with an “and” rather than a “but” before delivering criticism.

6. Put simply, I treat others the way I would like to be treated.

7. I set goals that are reasonable but that require stretching. Whenever possible, I work with individuals to set goals together.

8. I respect the professionalism and expertise of those I supervise. I ask for their input in planning, and I give them autonomy and authority to complete projects.

9. I share my own thinking and values around the goals and projects set.

10. Rather than worry too much about others’ weaknesses, I focus on building their strengths.

11. If those I supervise are not motivated, I look first to myself and what I need to change about myself or my approach.

12. I give constant feedback, both verbal and statistical, so that my direct-reports always know how they’re doing.

13. I am motivated, enthusiastic, transparent and energetic. I have good balance in my work/personal life, and I love what I do. In effect, I am modeling the traits I want to see in others.

14. I am always on the lookout for challenging tasks for those I supervise.

15. Everyone I work with understands what the company’s mission and vision mean to them as individuals.

If you answered false more often than true, you might want to consider giving the topic more attention. Motivating others isn’t always easy. But because it doesn’t really come from you (it comes from within your employees), it may be easier and more fun than you think. It’s not about what you have to control, but about what you can help unleash!   (Quiz content used under license, © 2010 Claire Communications)

To help you help employees unleash their motivation, there are 2 key pieces to understand. One is understanding motivation in general and the other is understanding values and how they play a key role in job satisfaction.

So let’s talk about motivation.  Maslow’s hierarchy of needs has long been a tool used to talk about motivation.  It is important to understand where each person on your team falls in the pyramid.  Many of your employees were probably in the Esteem and Self-Actualization areas of the pyramid, achieving, accomplishing, learning and mastering.  But during a time of crisis, added stress and worry, many of us have shifted our focus to Physiological needs, like getting enough food when we see bare grocery shelves or Safety needs around our employment and the health of ourselves and our families.  This can cause a shift in our motivation to be productive, creative or accomplished because we are forced to focus elsewhere.  What can you do as a manager or in your company to help people satisfy their Physiological and Safety needs so they will be motivated to move back up the pyramid? 

The next part of the pyramid is the Love and Belonging needs.  They must be satisfied in order to reach the next level.  How we satisfy those needs at work has changed for remote employees.  We can no longer talk around the coffee pot or have hallway conversations.  How can you help employees replace that need to connect personally?  Are they able to connect with their co-workers from home to have a friendly, personal conversation?  The “social” aspect of work is a big bonus employees get for commuting to the office every day.  It is an important part of building good working relationships.  The more you can help them stay connected, the better morale and motivation will be.

Now let’s talk about Core Values.  In career coaching, Core Values are the number one factor in job satisfaction.  If values are not honored or respected, people become dissatisfied enough to want to change their situation and leave. Core Values most definitely contribute to motivation.  How are your employees’ core values being affected?  It would be a helpful exercise to ask your staff about their core values and ask them to list their top three.  Then check in with them individually about how they are feeling around their values and examine what you can do as their manager to help them satisfy those values.  For a list of core values, visit our website at https://nancyokeefeconsulting.com/core-values

Nancy O’Keefe, MBA, MS, is a Workplace Strategist, Executive Coach, Keynote Speaker, Trainer, and Author of the Book Unlimited Talent:  What Every CEO Needs to Know to Win the Workforce War.   She works with CEOs and senior executives to create profitable and productive workplaces that attract, motivate and retain great people. She is a thought leader in strategy, management and cultivating talent.  She can be found at http://www.NancyOKeefeConsulting.com

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